Service

Incident Response (IR)

When a breach hits, every minute counts. We contain, investigate, and recover fast.

Under Attack? Get Emergency Help Talk to an IR Specialist
Incident Response
Contain. Eradicate. Recover.

Incident response built on global standards

Ransomware, business email compromise, and data breaches don't wait for a convenient time. Our Incident Response service follows globally recognised frameworks (NIST SP 800-61 and SANS PICERL): preparation, identification, containment, eradication, recovery, and lessons learned, adapted for the reality of growing Malaysian businesses that don't have an in-house security team.

  • 24/7 emergency response hotline for active incidents
  • Rapid containment to stop attackers spreading further
  • Root-cause investigation and forensic evidence handling
  • Eradication, safe recovery, and system restoration
  • Plain-English incident reports for leadership and regulators
  • Scaled and priced for growing Malaysian businesses
Talk to an IR Specialist
Our approach

A proven, six-stage response

The same lifecycle enterprise security teams rely on, sized and explained for businesses without one.

  • Preparation: readiness review, IR playbooks, and contacts on file before anything happens.
  • Identification: confirm what happened, how, and how far it has spread.
  • Containment: isolate affected systems and accounts to stop further damage.
  • Eradication: remove the attacker's foothold, malware, and persistence mechanisms.
  • Recovery: safely restore systems and validate the business is clean.
  • Lessons Learned: a clear report and roadmap so it doesn't happen again.
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 Related service

Not sure if you've already been compromised?

Suspicious activity, an unexplained slowdown, or a tip from a partner or customer: sometimes there's no confirmed incident yet, just a nagging concern. Our Compromise Assessment proactively hunts for signs of past or ongoing intrusion across your systems, so you know where you stand before it becomes a full-blown incident.

  • Proactive threat hunting across endpoints, network, and cloud
  • Clear verdict: compromised, clean, or needs deeper investigation
  • Fast turnaround, minimal disruption to daily operations
Request a Compromise Assessment
FAQ

Incident Response questions

What is cyber incident response?
Incident Response (IR) is the structured process of containing, investigating, and recovering from a cyber attack such as ransomware, business email compromise, or a data breach. HyperDEF follows globally recognised frameworks (NIST SP 800-61 and SANS PICERL), sized for growing Malaysian businesses.
We think we’ve been breached — what should we do now?
Act fast. Email our IR team at secure@hyperdef.io or contact us immediately. Avoid wiping or rebuilding affected systems before we can preserve forensic evidence.
Do you offer emergency incident response in Malaysia?
Yes. As a Malaysian MSSP, we provide 24/7 emergency response for active incidents, with rapid containment to stop attackers spreading and plain-English reporting for leadership and regulators.
What is a compromise assessment?
A compromise assessment is a proactive hunt for signs of past or ongoing intrusion across your endpoints, network, and cloud — used when you suspect something is wrong but have no confirmed incident. You get a clear verdict: compromised, clean, or needs deeper investigation.
What frameworks do you follow?
We align with NIST SP 800-61 and the SANS PICERL lifecycle: preparation, identification, containment, eradication, recovery, and lessons learned — the same process enterprise security teams rely on.

Under attack, worried you're compromised, or planning ahead?

Whether it's an active incident, a compromise assessment, or building an IR plan before you need one, talk to us.

Contact Us Emergency: Email IR Team